My Nectar points have been stolen!

rom of sainsburys shopping trolleys

Last week I popped into Sainsburys for a couple of things while in town and scanned my nectar card to gain my points. I happened to glance at my receipt to see how many points I had when I discovered there was only around £1 on there. Having been collecting my points for months and months I knew I had over £66 worth the week before when I had used it. Something had clearly gone very wrong!  

I had been saving points for the summer offer of 2 cinema tickets for £5 worth of points. We love to go and see a movie in the holidays and have a family meal out afterwards. With the number of points I had collected we could go several times without it costing me a penny – love a good deal!

I got home and rang Nectar who were able to trace my transactions.  To my shock they told me that my points had all been used at a fuel station in Leicester! I have never been to Leicester in all my life! Someone has somehow cloned my card as I still have my original card in my purse. To make matters worse, they actually went into the same fuel station the day before and scanned the card (gaining 2 points on their £2.38 spend). This would have given them a receipt so they knew exactly how much I had saved on there. Can you believe the cheek of it?!

Nectar have been absolutely brilliant and immediately blocked the account.  They’ve sent me a new Nectar card and set up a new account.  My stolen points have also been put back into the new account. They couldn’t have been more helpful – fab service Nectar thank you!

This is a warning to keep an eye on your points balance with any loyalty cards you have. I never imagined anyone would clone something like that but apparently it’s very common. Fingers crossed it doesn’t happen again!


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